Responsible Gaming

Our Commitment

While betfocus is a free-to-play betting with no real money gambling, we recognize the importance of responsible gaming habits. We encourage all players to approach gaming as entertainment and maintain healthy gaming practices.

Responsible Gaming Guidelines

Set Personal Limits

• Establish time limits for gaming sessions
• Take regular breaks during play
• Balance gaming with other activities and responsibilities
• Never let gaming interfere with work, family, or social obligations

Reality Check Feature: betfocus includes an optional reality check notification that reminds you of your session time every 60 minutes. You can enable this feature in your account settings to help maintain healthy gaming habits.

Recognize Warning Signs

Be aware of potential problematic gaming behaviors:

• Spending excessive time on the platform
• Neglecting personal responsibilities
• Gaming to escape problems or relieve stress
• Becoming irritable when unable to play
• Lying about time spent gaming
• Gaming interfering with sleep or daily routines

Healthy Gaming Practices

• Game for entertainment, not as an escape
• Maintain a balanced lifestyle
• Stay connected with friends and family
• Pursue diverse hobbies and interests
• Monitor your gaming habits regularly

Tools for Responsible Gaming

Self-Assessment

Ask yourself these questions regularly:

• Is gaming interfering with my daily responsibilities?
• Am I spending more time gaming than intended?
• Do I feel anxious or irritable when not gaming?
• Has anyone expressed concern about my gaming habits?
• Am I using gaming to avoid dealing with problems?

If you answer yes to any of these questions, consider taking a break and seeking support.

Self-Exclusion

If you feel you need to take a break from gaming, you can request self-exclusion from the platform. Contact our support team to:

• Temporarily suspend your account
• Set cooling-off periods
• Permanently close your account if needed

Email: support@betfocus.ca to request self-exclusion.

Voluntary Limits

Set personal limits to help maintain healthy gaming habits:

• Session Time Limits: Set maximum time limits for individual gaming sessions
• Daily Time Limits: Establish daily limits on total platform usage
• Reality Check Reminders: Receive notifications at regular intervals about your session duration
• Cooling-Off Periods: Take voluntary breaks from the platform (24 hours, 7 days, 30 days)

Contact support@betfocus.ca to set up voluntary limits on your account. These limits will help you maintain control and promote responsible gaming practices.

Account Controls

Take control of your gaming experience:

• Set session reminders
• Review your gaming history
• Adjust notification settings
• Enable reality check features

Support Resources

If you or someone you know needs help with problematic gaming or gambling behavior, please reach out to these professional organizations:

Provincial Resources

Ontario

• ConnexOntario: 1-866-531-2600
• Ontario Problem Gambling Helpline: 1-866-531-2600
• Responsible Gambling Council: www.responsiblegambling.org

British Columbia

• BC Problem Gambling Help Line: 1-888-795-6111
• GameSense BC: www.gamesense.com
• BC Responsible and Problem Gambling Program

Alberta

• Alberta Health Services Addiction Helpline: 1-866-332-2322
• Gamblers Anonymous Alberta
• Alberta Gaming, Liquor and Cannabis (AGLC) responsible gaming resources

For Family and Friends

If you are concerned about someone's gaming habits:

• Express your concerns in a supportive, non-judgmental manner
• Encourage them to seek help
• Offer to support them in finding resources
• Consider seeking support for yourself through organizations like Gam-Anon
• Avoid enabling problematic behavior

Educational Resources

Learn more about responsible gaming:

• Responsible Gambling Council resources
• Canadian Centre on Substance Use and Addiction
• Provincial health authority gambling support programs
• Academic research on gaming behavior

Our Policies

Age Verification

betfocus is strictly for individuals who meet provincial age requirements (19+ in Ontario & British Columbia, 18+ in Alberta). We employ age verification measures and will terminate accounts of underage users.

No Real Money Gaming

Our platform is designed for entertainment only:

• No purchase necessary
• Virtual currency has no cash value
• No real money prizes can be won
• Purely recreational social gaming

Platform Integrity

We maintain fair and transparent gaming practices:

• Regular audits and testing
• Clear rules and terms
• Responsive customer support
• Commitment to responsible gaming standards

Take Action Today

If you need support:

1. Acknowledge that you may have a problem
2. Reach out to one of the helplines listed above
3. Contact our support team for self-exclusion options
4. Speak with a trusted friend or family member
5. Seek professional counseling if needed

Remember: Gaming should be fun and entertaining. If it stops being enjoyable or starts causing problems in your life, it's time to seek help. There is no shame in asking for support, and recovery is possible with the right resources.

Contact Us

For questions about responsible gaming or to request self-exclusion:

• Email: support@betfocus.ca
• Responsible Gaming Team: responsibility@betfocus.ca