Contact Us

Frequently Asked Questions

Before contacting us, you might find answers to common questions on our FAQ page.

What to Include in Your Message

To help us assist you more efficiently, please include:

• Your account username or email address
• A detailed description of your issue or question
• Any relevant screenshots or error messages
• The device and browser you're using
• When the issue started occurring

Account Security

For security reasons:

• Never share your password in emails or messages
• We will never ask for your password
• Be cautious of phishing attempts
• Verify you're contacting official betfocus channels
• Report suspicious activity immediately

Self-Exclusion Requests

If you wish to self-exclude from the platform for responsible gaming reasons, please email responsibility@betfocus.ca with:

• Your account information
• Desired exclusion period (temporary or permanent)
• Any additional support you may need

We will process self-exclusion requests immediately and provide confirmation.

Feedback & Suggestions

We value your input and continuously work to improve betfocus. Share your:

• Feature suggestions
• Game preferences
• User experience feedback
• Ideas for promotions or events

Social Media

Connect with us on social media for:

• Latest updates and announcements
• Community discussions
• Promotional offers
• Gaming tips and strategies

Legal Inquiries

For legal matters, regulatory questions, or business inquiries, please contact:

• Email: legal@betfocus.ca

Partnership Opportunities

Interested in partnering with betfocus? Contact our business development team:

• Email: partnerships@betfocus.ca

Important: betfocus is a betting for entertainment purposes only. No real money is involved. For responsible gaming support, please visit our Responsible Gaming page or contact the helplines provided.