Privacy Policy

betfocus is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our betting platform.

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Phone number
• Residential address
• Province of residence
• Date of birth for age verification

Usage Information

We automatically collect information about your interactions with our platform:

• Gaming activity and preferences
• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on platform
• Referral sources

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information for the following purposes:

• Account creation and management
• Age verification and compliance with legal requirements
• Platform operation and game delivery
• Customer support and communication
• Promotional offers and updates (with your consent)
• Platform improvement and analytics
• Fraud prevention and security
• Legal compliance and regulatory obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in platform operations
• Regulatory Authorities: Canadian provincial gaming regulators when required
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with mergers or acquisitions
• Protection of Rights: To protect the rights, property, or safety of betfocus, users, or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure.

5. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@betfocus.ca

6. Age Restrictions

betfocus is only available to individuals 18 years of age or older. We do not knowingly collect information from minors. If we discover that we have collected information from someone under 18, we will delete it immediately.

7. Geographic Restrictions

Our services are only available to residents of Ontario, British Columbia, and Alberta. Users from other locations may not access our platform.

8. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Needed to provide services to you
• Required to comply with legal obligations
• Necessary to resolve disputes and enforce agreements

After account closure, we may retain certain information for legal and regulatory compliance purposes.

Specific Retention Periods:

• Account Information: Retained for the duration of your active account, plus 7 years after closure for regulatory compliance
• Transaction Records: Retained for 7 years in accordance with Canadian financial record-keeping requirements
• Marketing Consent: Retained until you withdraw consent or account closure
• Support Communications: Retained for 3 years for quality assurance and dispute resolution
• Cookie Data: Retained for 1 year or until you clear browser data
• Age Verification Records: Retained for the duration of your account plus 2 years for compliance purposes

9. Third-Party Links

Our platform may contain links to third-party websites, including responsible gaming resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Marketing Communications

With your consent, we may send promotional emails about new features, special offers, and updates. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your account preferences
• Contacting us at support@betfocus.ca

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email or prominent notice on our platform.

12. International Data Transfers

Your information may be stored and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

14. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, and data portability.

15. Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: privacy@betfocus.ca
• Support Email: support@betfocus.ca
• Privacy Officer: betfocus Privacy Team

16. Compliance

betfocus complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation
• Gaming regulatory requirements in Ontario, British Columbia, and Alberta
• Anti-spam legislation (CASL)

Important: This Privacy Policy applies only to information collected through the betfocus platform. By using our services, you consent to the collection and use of information as described in this policy.