Frequently Asked Questions

betfocus is a free-to-play betting platform designed for Canadian players. We offer betting-style games and sports-themed entertainment for pure enjoyment. No real money is involved, and all games are for entertainment purposes only.

Yes, betfocus is completely free to play. No purchase is necessary to participate. All games use virtual coins that have no cash value. You receive free coins when you register and can earn more through daily bonuses and promotions.

No, betfocus is a betting for entertainment only. You cannot win real money or prizes. All games use virtual coins that cannot be exchanged for cash or real-world rewards. This is purely a recreational platform.

betfocus is available to residents of Ontario, British Columbia, and Alberta who meet the age requirements (19+ in ON & BC, 18+ in AB). You must provide accurate information during registration and verify your age and location.

Click the "Sign Up" button on any page and fill out the registration form with your name, email, phone number, address, and province. You must confirm you meet the age requirements (19+ in ON/BC, 18+ in AB) and agree to our Terms & Conditions. Once submitted, you'll receive a confirmation email and can start playing immediately.

Virtual coins are the currency used on betfocus for playing games. They have no monetary value and cannot be exchanged for real money. You receive free coins when you register and can earn more through daily login bonuses, promotions, and tournaments.

You can earn free coins by: logging in daily for bonuses, participating in promotions and tournaments, completing challenges, joining the VIP program, and taking advantage of special offers. No purchase is ever required.

betfocus offers a variety of betting-style games including slots, table games, and sports-themed entertainment. We regularly add new games and features. Visit our betting and Sports pages to explore all available options.

Yes, betfocus is fully responsive and works on smartphones, tablets, and desktop computers. Simply access our website through your mobile browser for a seamless gaming experience on any device.

New players can choose between our betting Welcome Bonus (up to 2,500 coins plus 225 free spins) or Sports Welcome Bonus (100% up to 350 coins). Select your preferred bonus during registration. Terms and conditions apply to all bonuses.

Our VIP Program rewards loyal players with exclusive benefits including up to 8,000 bonus coins monthly, priority customer support, special promotions, and early access to new games. VIP status is earned through regular play on the platform.

Tournaments are competitive events where players compete for prizes from a shared coin pool. Examples include Sunday Pick Six, Weekly Forecasts with 150,000 coins, and Daily Forecasts with 1,500 coins. Check the promotions section for current tournaments and their specific rules.

Yes, we take data security seriously. We use encryption, secure servers, and follow Canadian privacy laws including PIPEDA. Your personal information is protected and never sold to third parties. Read our Privacy Policy for complete details.

No, each person is allowed only one account. Creating multiple accounts violates our Terms & Conditions and may result in account suspension or termination. Accounts are non-transferable and cannot be shared.

If you forget your password, click the "Forgot Password" link on the login page. Enter your email address and we'll send you a password reset link. If you don't receive the email, check your spam folder or contact support.

Yes, you can request account deletion by contacting our support team at support@betfocus.ca. We will process your request and delete your personal information in accordance with our Privacy Policy and applicable laws.

Self-exclusion allows you to take a break from gaming if needed. You can request temporary or permanent account suspension by contacting responsibility@betfocus.ca. We take responsible gaming seriously and will process requests immediately.

You can reach our support team by email at support@betfocus.ca or by filling out the contact form on our Contact Us page. We respond to all inquiries within 24 hours on business days. For urgent account security issues, please indicate this in your message subject line.

betfocus works best on modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated to the latest version for optimal performance and security.

Base coins in your account do not expire. However, promotional bonus coins may have expiration dates as specified in the promotion terms. Check individual promotion details for specific expiration information.

Virtual coins can be purchased optionally, but purchases are NOT required to play. betfocus is completely free-to-play - you receive free coins when you register and can earn unlimited additional coins through daily bonuses, promotions, tournaments, and regular gameplay.

Important: All virtual coins have zero real-world value and cannot be exchanged, redeemed, or converted for cash, real money, or prizes of any kind. Optional purchases simply provide convenience for players who want extra coins immediately, but do not provide any advantage over free-to-play users.

No, coins cannot be transferred between accounts. This policy helps maintain platform integrity and prevents abuse. All coins are tied to individual accounts and cannot be exchanged, sold, or gifted.

Yes, all games on betfocus use certified random number generation to ensure fair outcomes. Game results are completely random and cannot be predicted or manipulated. We are committed to maintaining a fair gaming environment for all players.

betfocus is only available to residents of Ontario, British Columbia, and Alberta, Canada. Users from other provinces or countries cannot access our platform. We verify location during registration and may require additional verification.

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your email preferences in your account settings. You will continue to receive important account-related communications.

Responsible gaming means enjoying entertainment in a balanced, healthy way. Set time limits, take breaks, and ensure gaming doesn't interfere with responsibilities. Visit our Responsible Gaming page for tools, resources, and support if you need help managing your gaming habits.

Yes, betfocus operates in compliance with Canadian gaming regulations and provincial authorities including AGCO in Ontario, AGLC in Alberta, and BCLC guidelines in British Columbia. We also work with iGaming Ontario to ensure regulatory compliance.